This document provides an overview of tools to be used in Phase 2 ‘Assess Chemicals Management Hotspots and Customer Unmet Needs’ and Phase 3 ‘Generate Options’.



  • Introduction
  • Tool Instructions
    • Tool 1: Asking “Why” Five Times
    • Tool 2: Fishbone Diagram
    • Tool 3: Nine Windows

Key Messages

  • The tools provided are suitable to:
    • Analyze the causes of existing problems
    • Generate innovative solutions
  • They can be used as part of any brainstorming workshop or as a stand-alone tool.